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Port your number in Australia

Looking to switch carriers in Australia? This guide covers the essential regulations and procedures for keeping your number while moving between Telstra, Optus and TPG (Vodafone Australia).

Technical Porting Process

1

Authorization & Submission

Recipient-led; provide account number or DOB for validation; SMS-based verification for mobile since 2020

2

Centralized Validation

The migration is overseen by ACMA / TCOM using the Centralized clearinghouse (mobile); decentralized data exchange (fixed) to ensure integrity between donor and recipient networks.

Regulatory Benchmarks

Mobile Porting SLA

3 hours (target for 90% of simple ports); 2 business days max

Max Service Outage

Typically < 1 hour for mobile ports

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Expert Guidance

Australia introduced mandatory SMS-based verification for mobile ports in 2020 to prevent unauthorized porting.

Common Questions

Is number porting possible in Australia?
Yes, Australia currently has Y status for number portability, covering Mobile and local (fixed) number porting services.
How long will I be without service during the switch?
The maximum allowed service interruption is typically Typically < 1 hour for mobile ports, with the total process usually taking 3 hours (target for 90% of simple ports); 2 business days max.

Verified Intelligence Sources