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Port your number in Australia

Looking to switch carriers in Australia? This guide covers the essential regulations and procedures for keeping your number while moving between Telstra, Optus and TPG (Vodafone Australia).

How the process works

Submit Request

Customer requests port with new provider; telco must verify rights-of-use holder (per ACMA)

Technical Switch

The migration is overseen by ACMA using the .

Service Benchmarks

Mobile Timing

Usually ~3 hours; industry standard: 90% within 3 hours; 99% within 2 business days

Downtime

Minimal

Market Intel

Coverage Scope Mobile + local (fixed) number porting

Regulator ACMA

Consumer Fees Standardized

Major Networks

Telstra

Optus

TPG (Vodafone Australia)

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Expert Guidance

Mobile porting SLAs are explicitly stated by ACMA; fixed porting can be materially longer and depends on complexity.

Common Questions

Is number porting possible in Australia?

Yes, Australia currently has Y status for number portability, covering Mobile + local (fixed) number porting services.

How long will I be without service during the switch?

The maximum allowed service interruption is typically , with the total process usually taking Usually ~3 hours; industry standard: 90% within 3 hours; 99% within 2 business days.