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Port your number in United Kingdom

Looking to switch carriers in United Kingdom? This guide covers the essential regulations and procedures for keeping your number while moving between EE (BT), Vodafone UK, O2 (Virgin Media O2) and Three (CK Hutchison).

How the process works

Submit Request

Mobile: Text 'PAC' to 65075; Fixed: Gaining Provider-Led (GPL) switching for most residential lines

Technical Switch

The migration is overseen by Ofcom using the PAC-based (mobile); central database for fixed-line routing.

Service Benchmarks

Mobile Timing

1 working day after providing PAC to new provider (compensation if delayed)

Downtime

Service interruption typically < 1 hour for mobile; 1 working day for fixed

Market Intel

Coverage Scope Mobile and fixed number portability

Regulator Ofcom

Consumer Fees Free for consumers to port (PAC is free); operators may charge for fixed line complexity

Major Networks

EE (BT)

Vodafone UK

O2 (Virgin Media O2)

Three (CK Hutchison)

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Expert Guidance

One Touch Switch (OTS) for fixed-line launched in 2024 to simplify process; mobile PAC text is mandatory.

Common Questions

Is number porting possible in United Kingdom?

Yes, United Kingdom currently has Y status for number portability, covering Mobile and fixed number portability services.

How long will I be without service during the switch?

The maximum allowed service interruption is typically Service interruption typically < 1 hour for mobile; 1 working day for fixed, with the total process usually taking 1 working day after providing PAC to new provider (compensation if delayed).