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Port your number in Canada
Looking to switch carriers in Canada? This guide covers the essential regulations and procedures for keeping your number while moving between Rogers, Bell, Telus and Freedom Mobile.
Technical Porting Process
1
Authorization & Submission
Recipient-led; provide account number or IMEI for validation; do NOT cancel old service first
2
Centralized Validation
The migration is overseen by CRTC using the NPAC (LRN-based) routing to ensure integrity between donor and recipient networks.
Regulatory Benchmarks
Mobile Porting SLA
3 hours for wireless-to-wireless (standard); mandated 2 business days
Max Service Outage
Typically < 60 mins for wireless ports
Expert Guidance
Portability is limited by Local Interconnect Regions (LIR); you cannot port a number to a different LIR.
Common Questions
Yes, Canada currently has Y status for number portability, covering Wireless and wireline number portability (LIR-constrained) services.
The maximum allowed service interruption is typically Typically < 60 mins for wireless ports, with the total process usually taking 3 hours for wireless-to-wireless (standard); mandated 2 business days.