● Partial Support

Port your number in Indonesia

Looking to switch carriers in Indonesia? This guide covers the essential regulations and procedures for keeping your number while moving between Telkomsel, Indosat Ooredoo Hutchison and XL Axiata.

How the process works

Submit Request

If supported, would allow service-provider or location portability while retaining number (definition in MCITR 14/2018); practical consumer porting not generally available nationwide

Technical Switch

The migration is overseen by Kominfo / MCIT (Ministry of Communication and Informatics) using the .

Service Benchmarks

Mobile Timing

Downtime

Minimal

Market Intel

Coverage Scope MNP referenced in regulation but not broadly implemented nationwide (per legal overviews); fixed/mobile numbers typically operator-specific

Regulator Kominfo / MCIT (Ministry of Communication and Informatics)

Consumer Fees Standardized

Major Networks

Telkomsel

Indosat Ooredoo Hutchison

XL Axiata

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Expert Guidance

Treat Indonesia as 'limited / not fully implemented' for routing and customer workflows unless you have carrier-confirmed portability support in a specific program.

Common Questions

Is number porting possible in Indonesia?

Yes, Indonesia currently has Limited status for number portability, covering MNP referenced in regulation but not broadly implemented nationwide (per legal overviews); fixed/mobile numbers typically operator-specific services.

How long will I be without service during the switch?

The maximum allowed service interruption is typically , with the total process usually taking .